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Returns & Refunds

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Delivery Info
 Returns
 FAQs
Cookie Policy
 Privacy Policy
 Terms

Returns

We're committed to selling high-quality cases, containers, tubes and packaging supplies that will offer protection, presentation and ease of use. However, we appreciate that sometimes you might want to exchange or return something you've bought.

If required, please use the links to the right of this text to select an alternative help topic. 


General Information

Please make sure that you check your items carefully for any signs of damage before they're used. It's also a good idea to keep your receipt and / or order number* as you might need them as proof of purchase. These are on your order confirmation or on the delivery packaging.


To make a return

To return goods purchased online, please contact us at shop@cases-uk.co.uk or by phone on 01793 754 444. We will then issue a returns reference / number for you send along with the goods in question. We would be grateful if you could also specify the reason for the return (incorrect size, not what you wanted, etc.). This will help us to further improve our offering in future.

Please repackage the products thoroughly to avoid transport damages. Ideally, please re-use the original wrapping.

Returned goods should be unused, clean and undamaged. Please note that we may ask for compensation for lost value in case the goods have been used or damaged.

You may also return products that are defective or incorrect. Please refer to our Online Terms and Conditions for details of our return policy.


Reimbursements

Shortly after you have received an email confirming the return of the goods, we will reimburse the amount you paid for the goods. The reimbursement of the shipping costs is made as per our General Terms and Conditions.

Please note: It may take up to ten business days for the amount to be credited to your account.


Your legal rights

Please note that nothing in this section affects your legal rights. You can obtain advice about your legal rights from your local Citizen's Advice Bureau or Trading Standards office.


Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:

  • items personalised or made to your specification
  • audio/video recordings or software you have unsealed
  • items such as earrings and cosmetics which, due to the nature of the products, can't be returned
  • perishable goods (food and flowers, for example)
  • periodicals and magazines

To cancel, please contact us at shop@cases-uk.co.uk or by phone on 01793 754 444 or write to us (see contact us for details) quoting your order number. You can cancel anytime from placing your order up to the end of a period of seven working days** commencing the day after delivery of your item(s). You must take reasonable care of the item(s).

Please make it clear when you are contacting us that you are cancelling under the Distance Selling Regulations so we can arrange to refund the delivery charge as well as the purchase price.

You can cancel an order for services in the same way, within seven working days*** of the date of purchase, unless the services begin sooner. You can't cancel accommodation, transport or leisure services that occur on a specific date.

The Distance Selling Regulations do not apply to Financial and Insurance Services.


Additional Information

If you have an internet order enquiry, please contact us.

Prices are inclusive of VAT unless otherwise stated.

Orders are accepted subject to our "Terms of Service". Please see the relevant section of this website for full details.

GWP Group Ltd T/A Cases UK. Unit 20, Chelworth Park, Cricklade, Wiltshire, SN6 6HE

*Your order number can be found on your order acknowledgement or delivery packaging and counts as your proof of purchase.
**All days other than Saturdays, Sundays and public holidays.

Contact Us

Unit 20, Chelworth Park, Cricklade, Wiltshire SN6 6HE

01793 754 437

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